Any item purchased from us may be returned, if substantial and genuine reasons related

to the condition of the product delivered – like transit damage or manufacturing defect, if any, are established beyond doubt. This sort of claim needs to be substantiated with logical and acceptable explanations, while we will try to be of maximum help to the customer concerned, possible under the circumstances.

Any return claim must be raised/ registered within 24 hours of delivery itself, preferably on the same day. All the related documents, accessories, packing and fitments, carton,s etc should be available without exception with the customer and at the shipping address in order to be eligible for a return/replacement claim.

The replacement requirements, if any, will be governed by the replacement policy of the Brand of the product concerned. Most of the brands will require an inspection and certification by the authorized service personnel of the Brand concerned. The visiting technician’s recommendation reports are filed with the authorities at the Brand service station and processed for approval by the competent authority, who will examine the claim and reports before initiating authorization procedures. Once the Brand authorities issue the authorization the replacement will be affected by 

The return/replacement process may take time from one day to fifteen days in standard cases and even more in exceptional cases, if any.

If refunds are to be affected also similar procedure will be followed and a refund initiated after ascertaining all facts involved based on authorization by competent authorities, on a case-to-case basis.

In the case of purchases against credit cards/debit cards etc, these requirements will be mandatory to meet the needs of risk management of the servicing bank and the card bank, as applicable.

This is the standard procedure for return/replacements.

This policy may undergo changes and amendments from time to time without notice as is applicable.